Tips on Inclusive Language

 We often hear that individuals can feel unsure about how to talk to people with disability. It is really the same as speaking to people without disability. 

Being positive, confident and genuine will support you to make everyone feel included. Here are some ways to make communication more inclusive:

What
Get get rid of out dated terms and deficit language

Why
Subtle language changes can make a big difference to the inclusive nature of an environment. 

Avoid terms like ‘special needs’, ‘differently abled’, ‘person of all abilities’ or language that implies a person with disability is inspirational because of their disability. Avoid deficit language like “you must be blind” when someone can’t find something. 

What
When in doubt use person-first language

Why
‘Person with disability’ identifies the person rather than the disability. For example, use ‘person who is blind’ instead of ‘blind person’. 
 
The disability community is diverse and some people do prefer identity-first language, like ‘I am Autistic’ over ‘I am a person with Autism’. The best thing you can do is listen and take their lead. It’s okay to ask if you are unsure. 

What
Have two-way conversations

Why
Even if you are nervous about saying the wrong thing or causing offense to a person with disability, it is really important to continue having a two-way conversation to build understanding and ensure everyone feels comfortable. Remember – communication may not always be through spoken word. Be prepared that some people may use communication aids.  

What
Be open and flexible

Why
Try not to try too hard! Everyone, even people with disability will get it wrong occasionally. If you are open and flexible in your approach then the conversation will progress naturally just like any other conversation. 

What
Offer help

Why
Some people with disability may not want to ask for help because they are embarrassed that people will judge them or lose faith in them being able to be independent. Offering help instead of assuming a person with disability needs help, shows that you care and indicates that people can come to you because you have shown that you are willing to support them.  

What
Don't assume

Why
People with disability are the best judge of their own capacity. Don’t decide for them what they can and can’t do. Just ask 

What
Talk to a person directly

Why
If a person with disability has an interpreter or support worker, don't speak only to the support worker or interpreter. It's ok to include them, but your conversation should be directed to the person with disability.